Do I need an account to place an order?
No. You can order and checkout as a guest without creating an account. We recommend creating an account so that you can track your orders, view your order history and more.
I have a problem with my order. Who should I contact?
If you login to your account you can browse your orders or alternatively you can contact us via our Contact Us page or by calling 1300 030 718.
What payment methods are accepted?
We currently accept Visa and Mastercard credit cards. We also accept PayPal payment too! American Express credit can also be accepted via PayPal at checkout.
How do I use my coupon code (discount code)?
On the 'Checkout' page there is a field called 'Discount Codes' underneath your order table on the left hand side of the window. Enter your coupon code and press 'Apply Coupon'. If your code is valid you will see it listed in your shopping cart order summary.
Can I buy or use a gift card online?
We currently do not offer gift cards – but we aim to introduce this soon and online.
Lay-buy payment services
We currently do not offer lay-buy payment services in the US store – but we aim to introduce this soon and online.
Do I get charged GST if I’m ordering internationally?
No, GST is not applied to orders shipped outside of Australia.